All our products undergo extensive quality control before they are sent to customers. In the unlikely event that you have received a faulty product, we will exchange it for you.

7-Day Return Window:

If for any reason, you are not completely satisfied with your purchase, you can return the item to us within 7 days of receiving the item. Final Sale items excluded.

Shipping Costs:

You will be responsible for return shipping costs. Shipping costs are non-refundable.

Refund Process:

Once we receive your item and inspect its condition, a full refund will be processed to your original payment method within 5-7 business days. f you haven’t received a refund yet within 30 days of confirmation, please contact us or email us at info@arbutusofficial.com

Exchange Option:

Prefer a different color or size? can contact info@arbutusofficial.com if you wish for an exchange or use our easy exchange feature while making your return request.

How to Request a Return on Arbutus Watches:

1. Log In to Your Account:

1. Log In to Your Account:

Begin by accessing your Arbutus Watches account. If you haven't created one, it's quick and easy. Use the email address you utilized for your purchase.

2. Select the Relevant Order:

2. Select the Relevant Order:

Identify and click on the order containing the item(s) you wish to return.

3. Click 'Request a Return':

3. Click 'Request a Return':

You will see a 'Request a Return' button next to your order details. Click on it

4. Fill Out the Return Form:

4. Fill Out the Return Form:

Provide the necessary details such as the reason for the return, the condition of the product, and whether you prefer a refund or an exchange.

5. Submit Your Request:

5. Submit Your Request:

After filling out the details, submit your return request.

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6. Await Confirmation:

6. Await Confirmation:

Once we receive and review your return request, we'll send a confirmation email with further instructions, including a return label (if applicable)

7. Pack & Ship:

7. Pack & Ship:

Safely pack the item, ensuring it's in its original condition with all tags attached. Affix the return label and drop it off at the designated return location.

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Contact us if you have any questions!

If you need any assistance with your Arbutus watch, we are happy to assist you. Email us at info@arbutusofficial.com and we will get back to you within 2 business days.

Frequently Asked Questions