Free Shipping

For orders valued at USD 350.00 and above, we offer free international standard shipping.

Processing Time

Our watches are individually examined and checked by a technician before shipping. Therefore, please expect orders to be shipped out within 3 business days (excluding personalized orders such as engraving). During sale seasons, please allow an additional 1 business day.

Delivery Time

Delivery times will vary depending on the shipping destination and the delivery option you choose. We will send you tracking information to ensure your order arrives on time.

Taxes & Duties

You are responsible for all required import taxes and duties imposed by the destination country. Customs payments will be collected by the chosen shipping service.

Your Watch, Your Journey

1. Quality Check & Packaging

1. Quality Check & Packaging

Before shipping out your watch, our watchmaker will perform a full check and do a running test for 24hrs before being packaged

2. We Dispatch

2. We Dispatch

We wrap your parcel, label it and its ready to ship! For standard delivery service orders to be shipped out within 3 business days.

3. No Surprises at Your Doorstep

3. No Surprises at Your Doorstep

Once your order is on its way, An email confirmation with tracking information will be sent to you so you can follow your watch's journey to your wrist

4. Enjoy

4. Enjoy

Once you’ve received your Arbutus watch, show it off and tag us

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Our Commitment

At Arbutus, we believe in delivering not just a watch, but an experience. From the moment you choose an Arbutus watch to the instant it graces your wrist, we are committed to excellence every step of the way

Frequently Asked Questions